Working with Pockos
At Pockos we aim to make the process of dealing with us as easy for you as possible. Our customer service team is available between 9am and 5pm Monday to Thursday and 3.45pm on a Friday to answer any questions and to receive and despatch orders.
Please see further details below on how our processes work and what you can expect from our team.
Orders can be placed over the telephone by calling our sales team on 02476 641927, or by emailing your order to firstname.lastname@example.org. Orders recevied before 12 noon are normally despatched the same day for next day delivery.
Pockos partner with a courier to offer a next day delivery service. On occassions your orders may also be delivered by a Pockos employee visiting your store.
Orders recevied before 12 noon are normally despatched same day for next day delivery.
For the highlands and islands of Scotland delivery is normally 2 working days.
Delivery to Europe is normally 2 to 5 working days depending on location.
Any short deliveries or damaged/defective items must be notified to Pockos in writing within 7 days of delivery.
Terms & Conditions
If your company has purchased from us we will keep a record of your name, address, phone number and possibly email address details. Information is only used to deliver the parcels and contact you and is not passed on to any other company outside of the Pockos group under any circumstances.
All products and services are subject to availability and may be withdrawn at any time.
While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We have tried to describe all products fairly and where indicated the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.
Privacy & Security
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and current data handling laws.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
Important Safety Information
We pride ourselves in supplying good quality, innovative, safe products.
All our products are CE tested to the relevant safety standards. If you have any concerns regarding toy safety please contact your local Trading Standards Office.
To request a copy of our full terms and conditions please email email@example.com using the subject line 'Terms and Conditions request'.